These sales and use rules (furthermore: rules) determine the mutual rights, obligations, terms of delivery, exchange and return policy between the company who orders goods in the webshop www.limepack.no and Limepack.
Before you start using the webshop and buying at www.limepack.no, you should read these rules thoroughly and become familiar with them.
If it is the seller's right or obligation to send information or documents to the buyer via email, then in all cases it is the responsibility of the buyer to ensure that the e-mail address provided to the seller is accessible and correct.
These rules were created based on international, European and Danish law. Legal relationships arising from these rules are governed by Danish law. If there are disputes, it will first try to resolve them based on negotiations. If it is not possible to reach an agreement in this way, the place of jurisdiction for all disputes arising from the business relationship between Limepack and the client is the domicile of Limepack.
2. Offer and contract conclusion
All offers from Limepack are non-binding, uless they are expressly marked as binding or have a specific acceptance period. The client may request offers from Limepack via the website www.limepack.no or via the hotline. The offers of Limepack require the explicit acceptance by the client.
Limepack reserves the property or copyright to all offers and estimates submitted, drawings, illustrations, calculations, brochures, catalogs, models, tools and other documents and aids provided to the client. The customer may not make these objects accessible to third parties without the express consent of Limepack, or make them known, use them themselves or through third parties or reproduce them. The client shall, at the request of Limepack or if they are no longer needed by the client, return these items in full and destroy any copies.
In the case of orders for delivery to third parties, the order is considered to be the contracting entity. If delivery to third parties is made in favor of this or if the recipient of the goods otherwise enriches themselves by taking possession of them and continuing to use them, the order of the delivery and the recipient, is considered and received jointly as the contracting entity. When an orderer issues such an order, he hereby confirms that there is consent for this.
For customers who are traders and enter into the agreement in connection with their business activities or their activities as self-employed persons, the right of withdrawal does not apply.
If the goods are to be shipped, the risk is transferred to the customer as soon as the shipment has been handed over to the person performing the transport.
The goods are shipped from Limepacks manufacturer and delivered by the delivery company chosen by the buyer.
The transfer of the goods is not part of the performance of the delivery of the goods to a named address, however, the buyer may additionally commission this service.
We offer free delivery to almost all member countries of the EU and Norway. We can deliver to other countries, but then prices that are shown on the webshop is without delivery cost.
Limepack shall not be liable for impossibility of delivery or for delays in delivery, insofar as these were caused by force majeure or other events unforeseeable at the time of the conclusion of the contract (eg disruptions of all kinds, difficulties in obtaining materials or energy, delays in transport, strikes) Limepack is not responsible. If such events make the delivery or service considerably more difficult or impossible for Limepack and the hindrance is not only of temporary nature, Limepack is entitled to withdraw from the contract.
4. Duty to Examine
The delivered goods must be checked immediately after receipt for any defects or inconsistency. Minor or incorrect deliveries and any defects must be reported in writing (by e-mail or fax) within 3 working days (to be received by the contractor). In the case of legitimate and timely complaints, we are entitled to the right of replacement or credit. Hidden defects which cannot be found after the immediate examination must be asserted within the statutory warranty period.
In the case of legitimate complaints, the contractor has the right to remedy and / or replace the goods at his discretion, to the exclusion of other claims. In the case of delayed, omitted or unsuccessful repair or replacement, the customer may demand a reduction of the remuneration (reduction) or cancellation of the contract.
5. Execution of the order, release by the contracting entity
Data must be provided in the data file formats provided by Limepack. It is compulsory for the data sheets to be complied with. In the case of delivery of different data file formats, we cannot guarantee the customer a flawless performance unless we have approved this format in writing. The customer fully assumes the accuracy of this data, even in the event of errors in the data transfer or the media for storing data for which we are not responsible.
There is no obligation to investigate in respect of any kind of deliveries from the customer or from a third party designated by the customer - this also applies to media for storing data and for transmitted data. This does not apply in the case of data that is obviously useless or unreadable or in case of express agreement (professional data check). Data protection is solely the responsibility of the customer. We are entitled to make copies of the customer's data.
In the event of material defects of the delivered items, Limepack shall be obliged and entitled to rectify or replace the item after a reasonable time has elapsed. In the case of failure, i.e., impossible, unacceptable, refusal or unreasonable delay in the repair or replacement, the customer can withdraw from the contract or reduce the purchase price.
If a defect is based on the fault of Limepack, the client may claim damages under the conditions specified in the terms and conditions.
The seller shall only be liable for damages caused by deliberate or grossly negligent acts, as well as in the breach of essential contractual obligations, as far as the achievement of the purpose of the contract is endangered, in the absence of warranted characteristics and in cases of mandatory liability under the Product Liability Act. In the case of culpable violation of essential contractual obligations, liability is only accepted for contractually typical, foreseeable damages.
If claims for damages are asserted, they must be filed suitably within four months after written rejection by the seller.
8. Prices and payment
The prices on the website are quoted without VAT. When the shopping cart is ready, and the final price is displayed, it is called including VAT. The VAT is calculated on the basis of the applicable legal provisions.
The seller must pay the order immediately, via electronic banking or by credit card. When placing the order and choosing to make the payment through electronic banking, the buyer will be directed to the electronic banking access page.
Payment with release effect can only be made immediately to us or to a bank account designated by us.
An appropriate prepaid or collateral may be required in the form of a security or credit card for all orders.
When Limepack has received the payment for the goods and services and the design for the order is done and confirmed as suitable, the production and the delivery of goods begins.
If the due date for payment is exceeded and a reminder is given, the default interest in the amount of 8 % above the respective base rate of the European Central Bank shall be payable on the invoice amount.
9. Transfer of claims
The customer may only offset own claims against our claims if the customer's counterclaim is undisputed and determined with final legal force.
The transfer of the customer's claim against us is not permitted.
10. Transfer of claims
The return and refund policy is only applicable to consumers.
If you order products with your own print, we do not accept returns after it has been sent to production since the products are specially made with your logo design.
We do not accept return of standard products without any print and we will refund the whole price. We will need to be notified in 14 days after delivery to keep your right to return the product and you will have to pay for the delivery cost of returning the product.
Any product you return must be in the same condition as you received it and in the original packaging. Please keep the receipt.